Last updated: April 26, 2026
These Terms and Conditions (“Terms”) govern your access to and use of https://carlsonbrothersmovers.com (the “Website”) and the moving and related services (the “Services”) provided by Carlson Brothers Movers (“Company,” “we,” “us,” or “our”). By accessing the Website or using our Services, you agree to be legally bound by these Terms.
1. Use of the Website
You must be at least 18 years of age and legally capable of entering into binding contracts to use the Website or book our Services.
You agree to provide accurate, current, and complete information when requesting quotes, making bookings, or submitting any forms on the Website. You are fully responsible for maintaining the confidentiality of your account details (if any) and for all activities that occur under your name or contact information.
We reserve the right to refuse access to the Website, decline services, or cancel any booking at our sole discretion if we suspect a violation of these Terms or any improper use of the Website or Services.
2. Quotes, Estimates, and Bookings
All quotes and estimates provided by Carlson Brothers Movers are based on the information you supply, including the volume and type of goods, property access conditions, distance, and any special requirements you disclose.
Quotes and estimates are approximate and not guaranteed. They may be adjusted if the actual move differs significantly from the details originally provided. Final charges will reflect the Services actually performed on the day of the move.
Certain bookings may require a deposit or payment authorization. Specific payment, cancellation, and booking conditions will be detailed in your booking confirmation or a separate agreement. You are responsible for carefully reviewing all estimates and booking documents and notifying us immediately of any inaccuracies or changes.
3. Customer Responsibilities
When booking our Services, you agree to:
Have all items properly packed and ready for loading upon the movers’ arrival, unless packing services were explicitly included in your booking.
Provide safe, clear, and unobstructed access to both pickup and delivery locations, including elevators, staircases, entrances, and parking areas, and secure any required permits or authorizations.
Notify us in advance about any fragile, valuable, oversized, or specialty items that may need special care or equipment.
Comply with all applicable laws, regulations, and building-specific rules regarding your move.
Confirm that you are the legal owner of the items being moved or that you have full authorization from the owner to arrange the transportation.
4. Excluded and Prohibited Items
We reserve the right to refuse transportation of certain items, including but not limited to:
Hazardous, flammable, explosive, or dangerous materials.
Illegal substances or any items prohibited by law.
Perishable food, live animals, or plants, unless we have given prior written approval.
If you include any prohibited items without our prior written consent, you will be solely responsible for any resulting loss, damage, fines, penalties, or legal consequences.
5. Payment Terms
Payment terms are outlined in your estimate or booking confirmation. Unless otherwise agreed in writing, a deposit is usually required prior to the move, with the remaining balance due upon completion of the Services.
Additional charges may apply for services or circumstances not included in the original quote, such as extra labor, long carries, multiple stair flights, additional stops, waiting time, or changes to the move details.
If payment is not received when due, we may apply late fees and, to the extent permitted by law, retain your goods until full payment is made.
6. Cancellations and Rescheduling
Cancellations and rescheduling are subject to the notice periods and fees specified in your estimate, booking confirmation, or our current cancellation policy.
Insufficient notice may result in partial or full forfeiture of your deposit and charges for any costs already incurred.
We may need to reschedule or cancel a move due to circumstances beyond our reasonable control, such as severe weather, unsafe conditions, or mechanical issues. In such cases, we will notify you promptly and work with you to arrange a suitable alternative.
7. Liability for Loss or Damage
Our liability for loss or damage to your goods is limited as permitted by applicable law and as specified in your estimate, bill of lading, or other moving documents.
You must inspect your goods upon delivery and note any visible damage on the delivery documentation before signing. Hidden damage must be reported to us in writing within the timeframe specified in your moving documents.
Compensation limits may depend on the valuation or protection plan you selected. Optional additional coverage may be available for an extra fee. We are not responsible for damage caused by events beyond our control, such as natural disasters, extreme weather, or pre-existing conditions of the items.
8. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, loss of data, or loss of goodwill.
Our maximum liability for any claim arising from these Terms or the Services will not exceed the total amount you paid to Carlson Brothers Movers for the specific Service in question.
These limitations do not apply to any liability that cannot be excluded or limited under applicable law.
9. Intellectual Property
All content on https://carlsonbrothersmovers.com, including text, graphics, logos, images, and software, is owned by Carlson Brothers Movers or its licensors and protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Website without our prior written permission.
10. Privacy
Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By accessing or using https://carlsonbrothersmovers.com, you confirm that you have read and agree to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the state in which Carlson Brothers Movers has its principal place of business, without regard to conflict of laws rules.
Any disputes arising from these Terms or our Services should first be addressed informally by contacting us at [email protected] or . If the matter cannot be resolved informally, it shall be resolved exclusively in the state or federal courts located in or serving our principal business location, and you consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms periodically. The revised version will be posted on https://carlsonbrothersmovers.com with a new “Last updated” date. Your continued use of the Website or Services after the changes take effect constitutes your acceptance of the updated Terms.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Via the contact form on https://carlsonbrothersmovers.com
By email: [email protected]