Last updated: April 26, 2026
Carlson Brothers Movers (“Company,” “we,” “us,” or “our”) owns and operates https://carlsonbrothersmovers.com (the “Website”) and offers moving and related services (the “Services”). By accessing or using our Website or Services, you agree to the collection, use, and processing of your information as described in this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
Personal contact information, such as your full name, phone number , email address [email protected], and service address when you request a quote or get in touch with us.
Moving-related details, including pickup and delivery addresses, move type and size, preferred dates, inventory list, special requirements, and any other information you provide.
Technical and usage data, such as your IP address, browser type, device details, pages visited, time spent on the Website, and referral sources. This information is collected automatically via cookies, server logs, and similar tracking technologies.
Communication records, including messages submitted through contact forms, emails sent to [email protected], and phone conversations made via .
We do not intentionally collect sensitive personal information unless it is voluntarily provided by you and necessary for delivering the Services.
2. How We Use Your Information
We use the collected information for the following purposes:
Preparing accurate quotes, confirming bookings, and delivering our moving and related Services.
Responding to your inquiries, scheduling moves, and providing excellent customer support.
Processing payments securely and protecting against fraud.
Operating, maintaining, and continuously improving the Website and our Services, including performance analysis.
Complying with applicable legal obligations and responding to lawful requests from authorities.
We may also send you important service-related updates, appointment reminders, and occasional promotional offers. You can opt out of marketing communications at any time.
3. Legal Grounds for Processing
When required by law, we rely on the following legal bases to process your personal information:
Your consent (for example, when you contact us or subscribe to marketing communications).
Performance of a contract (to provide the moving services you requested).
Compliance with legal obligations.
Our legitimate business interests, such as improving our services, ensuring security, and preventing fraud, where these interests do not override your fundamental rights.
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
Enhance your browsing experience and remember your preferences.
Analyze website usage and performance to improve our services.
Maintain the security of the Website and detect potential threats.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may impact some features of the Website.
5. How We Share Your Information
We share your personal information only in the following limited circumstances:
With trusted third-party service providers (such as payment processors, hosting providers, analytics services, and communication tools) who are contractually obligated to protect your data.
With professional movers, subcontractors, or business partners when necessary to fulfill the moving services you requested.
When required by law, court order, or valid governmental request.
In the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of the business transaction.
We do not sell your personal information. We will respect any opt-out rights available to you under applicable privacy laws if any sharing qualifies as a “sale” or “sharing.”
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, misuse, or loss. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, meet legal and regulatory requirements, resolve disputes, and enforce our agreements. Once no longer needed, we will securely delete or anonymize your data.
8. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the following rights:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal information (subject to legal exceptions).
Object to or restrict certain types of processing.
Withdraw your consent for marketing or certain data processing activities.
To exercise any of these rights, please contact us using the details provided below. We may ask you to verify your identity before fulfilling your request.
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us at [email protected].
9. Children’s Privacy
Our Website and Services are intended for adults only and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently received information from a child under 13, please contact us immediately so we can delete it.
10. Links to Third-Party Websites
Our Website may include links to external third-party websites that we do not own or control. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before sharing any personal information.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on https://carlsonbrothersmovers.com with an updated “Last updated” date. Your continued use of the Website after changes take effect means you accept the updated policy.
12. Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
By email: [email protected]
Via the contact form on https://carlsonbrothersmovers.com